What should I do if I did not receive a confirmation email?

Normally the confirmation email will be sent to the email you used to order from us. If you have not received a confirmation email about your order, you may have registered with a different or wrong email address,  or the email might be in your spam folder.
Please don't forget to check your Spam/Promotions/Updates box and Junk Folders.
On the other hand, it is suggested to log into your Neutypechic account and click "My Orders" button to see your payment status. If the payment status is "PAID", it means we have received your payment.

What's good to register an Account?

By registering an account at Neutypechic, you will get an easier shopping experience and more convenient. You can:

  1. Win 5%-10% off discount coupon;
  2. View order details and progress in the Order page;
  3. Items willl be saved in your cart till you will purchase or remove;
  4. Save as many addresses as you need.

Where can I find my orders?

Simply click 'My account' , and then click 'Orders'.

How to unsubscribe your email?

You can unsubscribe directly at the bottom of the Newsletter email received. If that doesn't work, you can simply contact us and our customer service will help you to you to unsubscribe within 24 hours.


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