At Neutypechic, it is possible to make a return or exchange within 3 days of you receiving the package.

How To Return & Refund

1. Contact us by email - Sales@neutypechic.com

Contact us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.

2. Reply within 24 hours

Once we receive your email, we will offer advice, suggestions and steps about the returns process.

3. Inspect attached Photograph(s) or Returned item(s)

Once received, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Offer the Refund

Once confirmed, the refund will be credited back to the original payment method within 7-10 business days.

 

Return Conditions

Return Conditions: Please note: The mirror is a fragile product and whilst we do everything we can to ensure it does not get damaged during transportation it can occasionally happen. If there is an issue, please don’t hesitate to get in touch.

Return Wrong or Damaged items

a. If there is any quality problem or damage on mirror when arrive, please email us and attach the following Photograph(s):

  • The photo of the damaged mirror or the photo which can show quality problems;
  • The front and back view of the Outer Carton;
  • The photo of shipping label;

b. The Photograph(s) of item and carton need to be clear. If the packaging is damaged, we cannot accept return application.

c. Once we confirm the Photograph(s), we can pay the return shipping fee and arrange a replacement or a full refund for you asap.

Return Items that does not Meet your Expectation

a. If you want to return the item without any quality problem or damage, please also contact us with 3 business days. (Email: Sales@neutypechic.com)

b. Generally you need to send the item back to us in its original condition and packaging.The return address will be sent to your email after you submit your return request. Besides, you need to pay the return shipping fee.

c. Once receiving the item, it will take 72 hours for us to re-evaluate whether the mirror can be resold. If the returned mirror can be resold, we will arrange refund for you asap; If the returned mirror cannot be resold, your refund request will not be accepted.

Order Cancellations:

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please email us at Sales@neutypechic.com if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the orders have already been shipped.