We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
To request an order return after it has been shipped,or if you want to return the item without any quality problem or damage,the customer needs to pay the return shipping fee.
Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Neutypechic’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Neutypechic will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.
The customer needs to email Neutypechic’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Neutypechic will email the customer a cancellation notification email. The customer shall not send a return package to Neutypechic without receiving notification. Neutypechic will reject all shipments without scheduled to arrive, and the customer is responsible for any related fee or loss.